Service Excellence - AM/Sr. Manager - Growth Management

Service Excellence | Paytm Soundbox Role Purpose: Lead Service Excellence by driving operational efficiency, AI-led transformation, capability building, and technology adoption across the Paytm Soundbox service network. Key Responsibilities: Drive Service Process Excellence Lead AI adoption and Technology Excellence initiatives Build Training Capability Development programs Improve Network Performance, TAT Productivity Own Cross-functional Program Management Drive Employee Engagement, RR, Gamification Contests Lead Competency Mapping Certification Build KPI dashboards and data-driven governance Preferred Profile: 8 12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning Development Experience managing large field operations Strong leadership, stakeholder management, technology orientation, and analytical skills We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.