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About the role
Providing technical support to teams within the organisation, and to external clients Assisting with systems integrations, maintaining and updating technical documents and procedures. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Identifying and resolving technical issues for company s in-house product Managing coordination at a local and international level whenever required Delivering regular and customised training to teams within the business Preparing maintenance plans and upgrading schedules for the organisation systems Support the implementation, development and maintenance of InfoSec & Cyber Security policies, standards, and guidelines in alignment with applicable laws, common security frameworks and leading practices as per Organizational requirements. Education & Experience: Bachelor s degree in Computer Science or equivalent combination of technical education Excellent verbal and written communication skills. Extraordinary customer service and relationship management experience Desirable Skills: Knowledge of Oracle PL/SQL procedures, functions, triggers, packages, etc. Personal Attributes needed: Strong Logical & Analytical skills. Open to travel within India Self-Driven & Ability to work under pressure Able to work in Individual capacity or as team player Ability to work in Rotational Day & Night Shift Environment
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