Source description
About the role
Key responsibilities Provide telephone, Microsoft Teams, email and ticket-based support directly to UK and other English-speaking international clients. Own and resolve desktop, laptop, mobile device, user-access, application and Microsoft 365 incidents within agreed service levels. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online and OneDrive. Support Microsoft Intune, endpoint compliance, device configuration, application deployment and endpoint security. Support Microsoft Entra ID, multifactor authentication, Conditional Access and identity-related troubleshooting. Administer Windows Server, Active Directory, Group Policy, DNS and DHCP. Essential experience and capability Strong recent experience in technical support within an MSP, managed services, enterprise IT or similarly service-oriented environment. Proven ability to troubleshoot independently rather than simply route or escalate tickets. Hands-on experience across Microsoft 365, Windows endpoints, Windows Server and core Microsoft infrastructure Interested Candidates Share CV's on 9211783030