Application Support Engineer (IT Operations)

Application Support Engineer (IT Operations) Penguin Data Centre is a SaaS-based product company specializing in booking engine software solutions. We work closely with clients to ensure stable system performance and a seamless user experience. Job Summary: We are looking for an Application Support Engineer to handle client issues, support application functionality, and perform basic IT operational tasks. This role involves L1/L2 support, troubleshooting, and coordination with internal teams. Key Responsibilities: Handle client-reported issues related to application and system environment Provide L1/L2 support and ensure timely resolution within SLA Troubleshoot application issues and perform basic root cause analysis Execute basic SQL queries for data validation and issue investigation Perform IT operational tasks (user creation, access management, password resets) Support release activities and deployment coordination Work with internal teams and external vendors for issue resolution Maintain proper documentation and ticket updates Requirements: 2 to 3 years of experience in Application Support / Production Support / IT Support Basic knowledge of SQL (important) Understanding of Windows environment and cloud platforms. Experience in ticketing tools and client handling Strong troubleshooting skills Good written communication (email support) Willingness to work in UK shift Good to Have: Experience in SaaS product support Exposure to release/deployment processes Client-facing support experience Job Details: Job Type: Full-time Shift: UK Shift (1:30 PM 10:30 PM) Experience: 2 3 Years Salary: 21,000 30,000 Commitment Period: 2 Years Location: In Office Job Type: Full-time Compensation: 21,000.00 - 30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Experience: Software Support: 1 year (Required) IT: 1 year (Required) Work Location: In person Application Support Engineer (IT Operations) Penguin Data Centre is a SaaS-based product company specializing in booking engine software solutions. We work closely with clients to ensure stable system performance and a seamless user experience. Job Summary: We are looking for an Application Support Engineer to handle client issues, support application functionality, and perform basic IT operational tasks. This role involves L1/L2 support, troubleshooting, and coordination with internal teams. Key Responsibilities: Handle client-reported issues related to application and system environment Provide L1/L2 support and ensure timely resolution within SLA Troubleshoot application issues and perform basic root cause analysis Execute basic SQL queries for data validation and issue investigation Perform IT operational tasks (user creation, access management, password resets) Support release activities and deployment coordination Work with internal teams and external vendors for issue resolution Maintain proper documentation and ticket updates Requirements: 2 to 3 years of experience in Application Support / Production Support / IT Support Basic knowledge of SQL (important) Understanding of Windows environment and cloud platforms. Experience in ticketing tools and client handling Strong troubleshooting skills Good written communication (email support) Willingness to work in UK shift Good to Have: Experience in SaaS product support Exposure to release/deployment processes Client-facing support experience Job Details: Job Type: Full-time Shift: UK Shift (1:30 PM 10:30 PM) Experience: 2 3 Years Salary: 21,000 30,000 Commitment Period: 2 Years Location: In Office Job Type: Full-time Compensation: 21,000.00 - 30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Experience: Software Support: 1 year (Required) IT: 1 year (Required) Work Location: In person