Administrative Support Associate

Immediate We're Hiring We are hiring for Well-Known MNC ! Primary skills : Active Directory, M365 Experience : 3 to 5 Years Locations : Mumbai Mode of Work : Hybrid Microsoft 365 Support Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.) Assist users with login issues, MFA setup, and license-related queries Troubleshoot email delivery, calendar sync, and Teams connectivity issues Escalate unresolved issues to L2/L3 support Basic understanding of Microsoft 365 admin center and Exchange Online Active Directory Support Handle user account creation, password resets, and group membership changes Assist with computer account joins and basic GPO troubleshooting Monitor AD replication and login issues Familiarity with Active Directory Users and Computers Maintain accurate documentation of AD changes General IT Support Log and track incidents via ITSM tools (e.g., ServiceNow, Jira) Knowledge of Windows OS and Office applications Provide remote support using tools like MS Teams Follow standard operating procedures and escalation paths, Strong communication and customer service skills