Business Analyst

Role & responsibilities Collaborate with government stakeholders to understand their business processes, pain points, and project objectives. Conduct requirement gathering sessions (workshops, interviews, etc.) and document Business Requirement Specifications (BRS), Functional Requirement Specifications (FRS), and Use Cases. Map AS-IS and TO-BE processes to support process re-engineering and digital transformation. Work with technical teams to ensure functional requirements are accurately translated into system features. Prepare and maintain documentation, including process flows, data flow diagrams, and user manuals. Support UAT (User Acceptance Testing) by developing test cases, coordinating user testing, and validating output. Monitor and evaluate project performance against defined KPIs and timelines. Ensure compliance with data privacy, digital governance standards, and government IT policies. Provide training and support to end-users and department officials. Preferred candidate profile 4+ years of experience as a Business Analyst in IT/e-Governance/Public Sector projects. Strong knowledge of Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) service models. Experience in preparing SRS and other standard documentation formats used in government projects. Familiarity with IT systems used in public administration, citizen services, or public utilities. Proficiency in tools such as MS Visio, Balsamiq, Figma, JIRA, or equivalent for documentation and process modelling. Excellent communication, stakeholder management, and analytical skills.