Technical Support Engineer

Job brief: We are looking for a bright Technical Support Engineer(Onsite) to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles Requirements BE degree in Information Technology, Computer Science or equivalentProven working experience in enterprise technical supportBasic knowledge of Unix/ Linux systems, utilities and scriptingStrong problem- solving skillsExcellent client- facing skillsExcellent written and verbal communication skills