ServiceNow Technical Architect

10+ years of overall IT consulting experience. 5+ years of experience in enterprise and solution architecture, including the use of industry-standard architectural frameworks. 5+ years of hands-on experience with ServiceNow implementations and support, including ITSM, ITAM, and CMDB. Strong experience and deep understanding of CMDB and CSDM concepts and best practices. Hands-on experience integrating external systems with ServiceNow using REST and SOAP APIs. Working experience with Glide API and JavaScript on the ServiceNow platform. Deep understanding of ServiceNow architecture, including MID Servers, CMDB, and integration frameworks. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. Familiarity with AI-enhanced platforms is a plus. A solid understanding of AI capabilities and limitations including ethical considerations is expected Solid knowledge of the ITIL framework and IT service management best practices. Architecture, Delivery & Leadership

Proven ability to define and design new architectures and independently drive projects from an architectural standpoint. Experience across the full project lifecycle, including requirements, design, development, implementation, and ongoing support. Demonstrated success in technical leadership roles, delivering high-quality solutions within defined timelines. Strong ownership, accountability, and attention to detail in all work efforts. Experience developing solutions using Agile methodologies. Proven ability to manage complex and/or large-scale consulting engagements. Skilled in building and maintaining strong client relationships and contributing to practice development activities. Excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders. Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow CIS-ITSM ServiceNow CIS-Data Foundations

Bonus Qualifications

Experience working with a globally distributed team and managing off-shore teams. Master’s degree in Computer Science or related field. Working knowledge of ServiceNow HR Service Delivery (HRSD). Working knowledge of ITOM, including Discovery, Cloud Discovery, Service Mapping, and Event Management. Familiarity with AI-enhanced platforms and intelligent automation capabilities. ITIL Certification

About THE Team

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale.

ADDITIONAL INFORMATION Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. ​ Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. ​ Applications will be accepted until the position is filled or the posting is removed. ​ The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $81,978 to $178,090. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

#LI-MG1