User Onboarding And Tech Support

About the internship: We're looking for an operations intern to own the end-to-end journey of our customers - from the moment they raise their first enquiry to the point where they're confidently using ZapUp/Zaver(products of perky.ai) every day. You'll be the friendly face and problem-solver behind our customer experience: helping prospects understand our offering, guiding them to the right plan, walking them through account setup, and supporting them whenever they hit a snag. This is a high-ownership role for someone who genuinely enjoys talking to customers, gets a kick out of solving problems, and is excited to learn how a fast-moving tech company actually runs. Selected intern's day-to-day responsibilities include: A. Customer enquiries & pre-sales: 1. Be the first responder to incoming customer enquiries across email, chat, calls, and WhatsApp. 2. Proactively call back and follow up with prospects whose enquiries came in via missed calls, WhatsApp messages, web forms, or social channels- no lead left unanswered. 3. Run structured outreach: timely first contact, follow-ups at the right cadence, and clear handoffs so prospects move forward instead of going cold. 4. Understand each customer's needs and clearly explain ZapUp's offering, features, and value. 5. Help prospects compare plans and pick the one that's right for them. B. Onboarding & account setup: 1. Walk new customers through account creation, configuration, and initial setup. 2. Run onboarding calls or guided demos to make sure customers are set up for success from day one. 3. Build and maintain onboarding checklists, walkthroughs, and help-doc content. C. Ongoing tech support: 1. Troubleshoot customer issues- diagnose problems, resolve what you can directly, and escalate the rest to engineering or product with clear, well-documented context. 2. Track tickets to closure and proactively follow up so nothing slips through the cracks. 3. Spot recurring issues and feed them back to the product and engineering teams. D. Operations & process: 1. Maintain customer records, ticket logs, and onboarding pipelines in our internal tools (CRM, helpdesk, sheets). 2. Help build SOPs, FAQs, and self-serve resources so customers can find answers faster. 3. Identify gaps in the customer journey and suggest improvements. Who can apply: Only those candidates can apply who: are available for full time (in-office) internship can start the internship between 17th Jul'26 and 21st Aug'26 are available for duration of 6 months have relevant skills and interests * Women wanting to start/restart their career can also apply. Stipend: INR₹ 10,000 /month Deadline: 2026-08-16 23:59:59 Other perks: Certificate, Letter of recommendation, Flexible work hours, Informal dress code Skills required: Technical Analysis, Technical Support, Client Relationship, Interpersonal skills, Effective Communication, APIs, Customer Support and Customer Acquisition Other Requirements: A. What we're looking for: 1. Currently pursuing or recently completed a bachelor's degree (any discipline- we care more about attitude than major). 2. Strong written and spoken communication in English; additional languages are a plus. 3. Comfortable with technology- quick to learn new tools, not intimidated by setup screens, integrations, or APIs. 4. Empathetic, patient, and genuinely enjoys helping people. 5. Organized and detail-oriented- you don't drop the ball. 6. Self-starter who can own problems end-to-end without needing constant direction. B. Nice to have: 1. Prior experience in customer support, sales, BPO, or any customer-facing role. 2. Familiarity with tools like Intercom, Freshdesk, Zendesk, HubSpot, or similar. 3. Basic understanding of SaaS, subscription models, or B2B onboarding. 4. Comfort with spreadsheets and writing clear documentation. About Company: At Perky.ai, we build internet products that unlock real-world impact, empowering changemakers, creators, and businesses to scale faster, reach wider, and make meaningful progress. Additional information: Stipend Structure: Fixed pay: ₹ 8,000 /month Incentive pay: ₹ 2,000 /month What you'll gain: 1. True end-to-end ownership of the customer journey from day one. 2. Direct exposure to product, engineering, and founders- your feedback will shape the product. 3. A crash course in how an early-stage tech company operates. 4. Mentorship, a structured learning plan, and a stipend. 5. A pre-placement offer (PPO) for outstanding interns.