Internet Circuit Manager

Job Description Role Overview: As an Internet Circuit Manager at Persistent, you will be responsible for the lifecycle management, performance, and reliability of all internet and WAN circuits across the organization. Your role will involve coordinating with service providers, monitoring circuit health, managing outages, and supporting capacity planning to ensure optimal connectivity. Key Responsibilities: - Circuit Management: - Maintain inventory of all internet and WAN circuits (fiber, broadband, MPLS, DIA, etc.) - Oversee provisioning, upgrades, renewals, and decommissioning of circuits - Ensure accurate documentation of circuit details, SLAs, and configurations - Vendor & Carrier Coordination: - Act as the primary point of contact for ISPs and telecom providers - Negotiate contracts, pricing, and service level agreements (SLAs) - Track vendor performance and escalate chronic issues - Monitoring & Performance: - Monitor circuit availability, latency, jitter, and throughput - Analyze trends and recommend capacity upgrades or optimizations - Ensure adherence to uptime and performance SLAs - Incident & Outage Management: - Lead response efforts during circuit outages and degradations - Coordinate troubleshooting with internal teams and external carriers - Provide timely communication and post-incident reporting (RCA) - Cost & Billing Management: - Review and validate telecom invoices for accuracy - Identify cost-saving opportunities and eliminate unused services - Maintain budget forecasts for circuit-related expenses - Compliance & Documentation: - Maintain up-to-date network diagrams and circuit records - Ensure compliance with internal policies and regulatory requirements - Support audits with accurate connectivity documentation - Cross-Functional Collaboration: - Work with network engineers, security teams, and site operations - Support new site deployments and infrastructure expansions - Participate in disaster recovery and redundancy planning Qualifications Required: - Bachelors degree in IT, Networking, Telecommunications, or related field (or equivalent experience) - 3-7+ years of experience in network operations, telecom management, or ISP coordination - Strong understanding of WAN technologies (MPLS, VPN, SD-WAN, DIA, broadband) - Experience with network monitoring tools (e.g., SolarWinds, PRTG, ThousandEyes) - Familiarity with SLAs, circuit provisioning, and carrier escalation processes - Strong analytical, organizational, and communication skills - Certifications such as CCNA, CCNP, or equivalent - Experience managing multi-site enterprise networks - Knowledge of BGP, routing, and network performance tuning - Experience with contract negotiation and telecom expense management tools Additional Details: Persistent is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner that has been recognized for its innovation, leadership, and inclusion across various industry platforms. With a global team of over 27,500 members in 18 countries, Persistent collaborates with industry-leading organizations to transform industries. The company fosters a values-driven, people-centric, and inclusive work environment, supporting diversity and inclusion in the workplace. Persistent offers competitive salary and benefits packages, a culture focused on talent development, and opportunities for growth and education. Employee engagement initiatives, insurance coverage, and a commitment to a diverse workforce make Persistent an Equal Opportunity Employer dedicated to supporting its employees' full potential. If you are passionate about driving innovation and making a difference in the digital engineering space, Persistent invites you to explore career opportunities with us at persistent.com/careers. Job Description Role Overview: As an Internet Circuit Manager at Persistent, you will be responsible for the lifecycle management, performance, and reliability of all internet and WAN circuits across the organization. Your role will involve coordinating with service providers, monitoring circuit health, managing outages, and supporting capacity planning to ensure optimal connectivity. Key Responsibilities: - Circuit Management: - Maintain inventory of all internet and WAN circuits (fiber, broadband, MPLS, DIA, etc.) - Oversee provisioning, upgrades, renewals, and decommissioning of circuits - Ensure accurate documentation of circuit details, SLAs, and configurations - Vendor & Carrier Coordination: - Act as the primary point of contact for ISPs and telecom providers - Negotiate contracts, pricing, and service level agreements (SLAs) - Track vendor performance and escalate chronic issues - Monitoring & Performance: - Monitor circuit availability, latency, jitter, and throughput - Analyze trends and recommend capacity upgrades or optimizations - E