Voice Architect

You are looking for a Conversational AI / Voice Architect (GCP CCAI) to design and build intelligent customer engagement solutions using Google Cloud. Your role will involve developing AI-powered voice and chatbots integrated with contact center platforms, telephony systems, and enterprise applications. - Design, develop, and deploy conversational applications using Dialogflow CX & ES - Implement solutions on Google Contact Center AI (CCAI), Agent Assist, and CCAI Insights - Integrate bots with IVR systems, SIP/VoIP, and contact center platforms (Genesys, Avaya, etc.) - Build backend integrations using APIs, Webhooks, Cloud Functions, and Cloud Run - Design conversation flows, IVR journeys, and VUI experiences - Optimize intent recognition, entity extraction, and conversation performance - Monitor and analyze bot performance using BigQuery, Looker, and analytics tools You should bring the following expertise: - Hands-on experience with Google Cloud Platform (GCP) - Strong expertise in Dialogflow CX & ES, CCAI Platform (Agent Assist, CCAI Insights) - Experience with IVR / Telephony / SIP / VoIP integrations - Strong understanding of Conversational AI, NLP, and NLU concepts - Experience in Python, REST APIs, Webhooks - Hands-on with Cloud Functions / Cloud Run - Knowledge of conversation design, IVR design, and VUI best practices - Experience with BigQuery, Looker, and monitoring tools - Ability to troubleshoot production issues and collaborate with stakeholders - Bachelor's/master's degree in computer science, IT, or related field In addition to the above, Persistent offers a culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications. You will have the opportunity to work with cutting-edge technologies and benefit from employee engagement initiatives such as project parties, flexible work hours, Long Service awards, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent is dedicated to fostering diversity and inclusion in the workplace, welcoming applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. The company supports hybrid work and flexible hours to fit diverse lifestyles, with an office that is accessibility-friendly and equipped with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are seeking to unleash your full potential in a values-driven, people-centric, and inclusive work environment, visit persistent.com/careers. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. You are looking for a Conversational AI / Voice Architect (GCP CCAI) to design and build intelligent customer engagement solutions using Google Cloud. Your role will involve developing AI-powered voice and chatbots integrated with contact center platforms, telephony systems, and enterprise applications. - Design, develop, and deploy conversational applications using Dialogflow CX & ES - Implement solutions on Google Contact Center AI (CCAI), Agent Assist, and CCAI Insights - Integrate bots with IVR systems, SIP/VoIP, and contact center platforms (Genesys, Avaya, etc.) - Build backend integrations using APIs, Webhooks, Cloud Functions, and Cloud Run - Design conversation flows, IVR journeys, and VUI experiences - Optimize intent recognition, entity extraction, and conversation performance - Monitor and analyze bot performance using BigQuery, Looker, and analytics tools You should bring the following expertise: - Hands-on experience with Google Cloud Platform (GCP) - Strong expertise in Dialogflow CX & ES, CCAI Platform (Agent Assist, CCAI Insights) - Experience with IVR / Telephony / SIP / VoIP integrations - Strong understanding of Conversational AI, NLP, and NLU concepts - Experience in Python, REST APIs, Webhooks - Hands-on with Cloud Functions / Cloud Run - Knowledge of conversation design, IVR design, and VUI best practices - Experience with BigQuery, Looker, and monitoring tools - Ability to troubleshoot production issues and collaborate with stakeholders - Bachelor's/master's degree in computer science, IT, or related field In addition to the above, Persistent offers a culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications. You will have the opportunity to work with cutting-edge technologies and benefit from employee engagement initiatives such as project parties, flexible work hours, Long Service awards, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent is dedicated to fostering diversity and inclusion in the workplace, welcoming applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. The company supports hybrid work and flexible ho