Windows + AD L1 Professional

Assessing the stability, security, and scalability of installed Windows systems. Discussing system and server upgrades with IT managers. Installing or upgrading Windows systems and servers. Providing technical support for staff and back-end system users. Troubleshooting system and server errors. Experience with Windows Server 2012/2016, Active Directory / Group Policy, Citrix, VMware vSphere, Veeam, and related technologies1. Familiarity with network protocols and services, including TCP/IP, DHCP, and DNS. Strong problem-solving skills and attention to detail. Troubleshoot DNS service and DNS resolution issues. Assist in the management and support of internal and external DNS systems. Configure and support DNS for new domains. Troubleshoot Active Directory authentication and LDAP configuration issues. Continually seek opportunities to improve existing AD and Exchange architecture. Research acute technical problems related to email retention, cluster communication failures, and public folder replication issues. Collaborate with other teams to drive initiatives. Develop comprehensive test cases for normal and degraded operations (e.g., disaster recovery, continuity of operations, data recovery/spills).