Technical Support Help Desk

As a Technical Support Help Desk at Petromin, your role involves providing first-level technical support for IT-related issues via phone and email. You will diagnose and troubleshoot hardware, software, user administrative, and network problems. It is essential to escalate complex issues to higher-level support or specialized teams and respond to service requests promptly and professionally. Your clear communication with users throughout the resolution process and documenting all support requests will be crucial. Additionally, you will maintain an updated knowledge base and assist in routine maintenance and updates of IT systems, as well as support the deployment of new hardware and software. Key Responsibilities: - Provide first-level technical support for IT-related issues via phone, email. - Diagnose and troubleshoot hardware, software, user administrative, and network problems. - Escalate complex issues to higher-level support or specialized teams. - Respond to service requests promptly and professionally. - Maintain clear communication with users and document all support requests and resolutions. - Update the knowledge base with troubleshooting guides and FAQs. - Assist in routine maintenance and updates of IT systems. - Support the deployment of new hardware and software. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Skills: - Strong knowledge of Windows operating systems. - Proficiency with Microsoft Office Suite and common business applications. - Familiarity with network troubleshooting and basic network configuration. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Customer-focused with a commitment to delivering high-quality support. Kindly note the additional requirement of flexibility to work weekends, holidays, and 24/7 shifts. The current location for this position is in Chennai, with a possibility of relocation to Bangalore. In terms of remuneration, the company offers a competitive salary in the range of 2.8 - 3 LPA. If you are interested in this role, please submit your resume and cover letter to akilash.t@petromin.com with the subject line "Service Desk Technical Support Application." As a Technical Support Help Desk at Petromin, your role involves providing first-level technical support for IT-related issues via phone and email. You will diagnose and troubleshoot hardware, software, user administrative, and network problems. It is essential to escalate complex issues to higher-level support or specialized teams and respond to service requests promptly and professionally. Your clear communication with users throughout the resolution process and documenting all support requests will be crucial. Additionally, you will maintain an updated knowledge base and assist in routine maintenance and updates of IT systems, as well as support the deployment of new hardware and software. Key Responsibilities: - Provide first-level technical support for IT-related issues via phone, email. - Diagnose and troubleshoot hardware, software, user administrative, and network problems. - Escalate complex issues to higher-level support or specialized teams. - Respond to service requests promptly and professionally. - Maintain clear communication with users and document all support requests and resolutions. - Update the knowledge base with troubleshooting guides and FAQs. - Assist in routine maintenance and updates of IT systems. - Support the deployment of new hardware and software. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Skills: - Strong knowledge of Windows operating systems. - Proficiency with Microsoft Office Suite and common business applications. - Familiarity with network troubleshooting and basic network configuration. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Customer-focused with a commitment to delivering high-quality support. Kindly note the additional requirement of flexibility to work weekends, holidays, and 24/7 shifts. The current location for this position is in Chennai, with a possibility of relocation to Bangalore. In terms of remuneration, the company offers a competitive salary in the range of 2.8 - 3 LPA. If you are interested in this role, please submit your resume and cover letter to akilash.t@petromin.com with the subject line "Service Desk Technical Support Application."