Manager, Statistical Analysis Platform Support Lead

Role Overview: As a leader in the team responsible for the reliable, compliant, and cost-effective operation of enterprise statistical platforms SAS and Posit, you will be owning platform support, maintenance, and monitoring. Your role involves stakeholder engagement and collaborating with the platform engineering team on managing the platform roadmap, upgrades, and cloud-native (Kubernetes-based) deployments. Key Responsibilities: - Lead and manage a platform support and operations team for SAS and Posit across all environments. - Own day-to-day platform operations, administration, incident, problem, and request management. - Act as an escalation point for major incidents, conduct root-cause analysis, and drive continuous improvement. - Collaborate with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes-based deployments. - Ensure platforms are performant, reliable, compliant, and cost-effective through proactive monitoring and optimization. - Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership. - Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support. - Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements. - Manage software and service vendors, including performance, contracts, and escalations. Qualifications Required: - A BA/BS degree with over 2 years of experience or an MBA/MS degree with over 2 years of experience leading enterprise platform support and operations teams. - Strong technical expertise in both SAS and Posit platforms. - Experience operating platforms in cloud-native, Kubernetes-based environments. - Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership. - Experience working in regulated, compliance-driven environments. - Strong people-leadership skills, including building high-performing teams, setting priorities, and driving disciplined execution. - Continuous-improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes. Note: Additional company details were not provided in the job description. Role Overview: As a leader in the team responsible for the reliable, compliant, and cost-effective operation of enterprise statistical platforms SAS and Posit, you will be owning platform support, maintenance, and monitoring. Your role involves stakeholder engagement and collaborating with the platform engineering team on managing the platform roadmap, upgrades, and cloud-native (Kubernetes-based) deployments. Key Responsibilities: - Lead and manage a platform support and operations team for SAS and Posit across all environments. - Own day-to-day platform operations, administration, incident, problem, and request management. - Act as an escalation point for major incidents, conduct root-cause analysis, and drive continuous improvement. - Collaborate with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes-based deployments. - Ensure platforms are performant, reliable, compliant, and cost-effective through proactive monitoring and optimization. - Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership. - Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support. - Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements. - Manage software and service vendors, including performance, contracts, and escalations. Qualifications Required: - A BA/BS degree with over 2 years of experience or an MBA/MS degree with over 2 years of experience leading enterprise platform support and operations teams. - Strong technical expertise in both SAS and Posit platforms. - Experience operating platforms in cloud-native, Kubernetes-based environments. - Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership. - Experience working in regulated, compliance-driven environments. - Strong people-leadership skills, including building high-performing teams, setting priorities, and driving disciplined execution. - Continuous-improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes. Note: Additional company details were not provided in the job description.