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About the role
Role Description The IT Support Engineer role is a full-time, on-site position based in Kota, Rajasthan. The role involves providing day-to-day technical and help desk support to internal users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime for business operations. The IT Support Engineer will manage system administration tasks such as user account management, system updates, backups, and basic network monitoring. Responsibilities include installing and configuring workstations, maintaining IT assets, documenting incidents and resolutions, and escalating complex issues when needed. The role also requires regular coordination with other teams, adherence to security and compliance standards, and proactive identification of opportunities to improve IT processes and user experience. Qualifications Proficiency in Technical Support and Help Desk Support to assist users, resolve incidents, and manage service requests efficiently.Knowledge of Information Technology fundamentals and System Administration for managing user accounts, operating systems, and routine maintenance.Strong Troubleshooting skills to diagnose hardware, software, and network issues and implement effective solutions.Ability to work on-site in Kota, Rajasthan, supporting local teams and operations.Familiarity with Windows and/or Linux environments, basic networking concepts, and IT security best practices.Relevant degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.Effective communication skills, customer-focused mindset, and the ability to prioritize tasks in a fast-paced environment.Experience with ticketing systems, documentation of IT procedures, and coordination with vendors is an advantage. Role Description The IT Support Engineer role is a full-time, on-site position based in Kota, Rajasthan. The role involves providing day-to-day technical and help desk support to internal users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime for business operations. The IT Support Engineer will manage system administration tasks such as user account management, system updates, backups, and basic network monitoring. Responsibilities include installing and configuring workstations, maintaining IT assets, documenting incidents and resolutions, and escalating complex issues when needed. The role also requires regular coordination with other teams, adherence to security and compliance standards, and proactive identification of opportunities to improve IT processes and user experience. Qualifications Proficiency in Technical Support and Help Desk Support to assist users, resolve incidents, and manage service requests efficiently.Knowledge of Information Technology fundamentals and System Administration for managing user accounts, operating systems, and routine maintenance.Strong Troubleshooting skills to diagnose hardware, software, and network issues and implement effective solutions.Ability to work on-site in Kota, Rajasthan, supporting local teams and operations.Familiarity with Windows and/or Linux environments, basic networking concepts, and IT security best practices.Relevant degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.Effective communication skills, customer-focused mindset, and the ability to prioritize tasks in a fast-paced environment.Experience with ticketing systems, documentation of IT procedures, and coordination with vendors is an advantage.