Product Solution Engineer

You will be responsible for managing accounts during integration at PhonePe. This involves working with the Products and Tech team to understand different product flows, attending meetings/con calls with Merchant's Tech/Business team, and suggesting solutions based on the Merchant's requirements. You will also be required to research, diagnose, troubleshoot, and identify solutions to resolve any merchant integration issues that may arise. Taking ownership of customer/merchant issues reported and seeing problems through to resolution will be a key part of your role. Additionally, you will need to ask targeted questions to quickly grasp the root of the problem, understand the tech issues involved in integration, provide resolutions, and automate processes to solve merchant integration issues efficiently. Key Responsibilities: - Managing accounts during integration - Working with Products, Tech team, and understanding different product flows - Attending meetings/con calls with Merchant's Tech/Business team - Researching, diagnosing, troubleshooting, and identifying solutions to resolve merchant integration issues - Taking ownership of customer/merchant issues reported and seeing problems through to resolution - Asking targeted questions to quickly understand the root of the problem - Understanding tech issues involved in integration and providing resolutions - Automating processes to solve merchant integration issues and meet merchant requirements Qualifications Required: - Hands-on experience with Windows/Linux/Mac OS environments - Proficiency in Python and SQL - Knowledge of any programming language (e.g., PHP, JAVA, ASP.Net) and platforms (Android, iOS) - Ability to diagnose and troubleshoot basic technical issues and provide step-by-step technical help - Familiarity with remote desktop applications - Excellent problem-solving and communication skills - Good understanding of IT terminologies and concepts At PhonePe, you'll find a culture that empowers individuals to bring their best selves to work every day. We believe in ownership, quick problem-solving, and execution, all while building platforms that touch millions. If you are excited about working with passionate individuals to drive application development and product-driven thinking, PhonePe is the place for you. Please note that additional details about the company were not provided in the job description. You will be responsible for managing accounts during integration at PhonePe. This involves working with the Products and Tech team to understand different product flows, attending meetings/con calls with Merchant's Tech/Business team, and suggesting solutions based on the Merchant's requirements. You will also be required to research, diagnose, troubleshoot, and identify solutions to resolve any merchant integration issues that may arise. Taking ownership of customer/merchant issues reported and seeing problems through to resolution will be a key part of your role. Additionally, you will need to ask targeted questions to quickly grasp the root of the problem, understand the tech issues involved in integration, provide resolutions, and automate processes to solve merchant integration issues efficiently. Key Responsibilities: - Managing accounts during integration - Working with Products, Tech team, and understanding different product flows - Attending meetings/con calls with Merchant's Tech/Business team - Researching, diagnosing, troubleshooting, and identifying solutions to resolve merchant integration issues - Taking ownership of customer/merchant issues reported and seeing problems through to resolution - Asking targeted questions to quickly understand the root of the problem - Understanding tech issues involved in integration and providing resolutions - Automating processes to solve merchant integration issues and meet merchant requirements Qualifications Required: - Hands-on experience with Windows/Linux/Mac OS environments - Proficiency in Python and SQL - Knowledge of any programming language (e.g., PHP, JAVA, ASP.Net) and platforms (Android, iOS) - Ability to diagnose and troubleshoot basic technical issues and provide step-by-step technical help - Familiarity with remote desktop applications - Excellent problem-solving and communication skills - Good understanding of IT terminologies and concepts At PhonePe, you'll find a culture that empowers individuals to bring their best selves to work every day. We believe in ownership, quick problem-solving, and execution, all while building platforms that touch millions. If you are excited about working with passionate individuals to drive application development and product-driven thinking, PhonePe is the place for you. Please note that additional details about the company were not provided in the job description.