Associate-Server

Job Description Template

Greetings Everyone

Windows Server & Infrastructure Support

Manage, configure, and troubleshoot Windows Server OS (2016/2019/2022) .

Handle, escalated L2 issues from L1 teams and provide root cause analysis (RCA) with corrective and preventive actions.

Perform daily server health checks , performance tuning, and capacity monitoring .

Conduct server provisioning , disk and storage management.

Perform backup and restore operations using enterprise backup tools (e.g., Veeam, Commvault, NetBackup).

Manage virtualization platforms including VMware vSphere and Hyper-V .

Directory Services & Core Infrastructure

Administer Active Directory , including user/group management, Group Policies, FSMO roles , and domain health.

Design & Manage DNS, DHCP .

Support Remote Desktop Services (RDS) , IIS , and Certificate Services (AD CS) .

Ensure high availability and disaster recovery readiness.

Patch, Security & Compliance

Perform patch management using Azure Update Management .

Ensure IT security compliance , and vulnerability remediation .

Apply security hardening standards , baseline configurations, and audit recommendations.

Support incident response and security-related escalations.

Azure & Cloud (L2 Support Engineer Responsibilities)

Provide L2 support for Microsoft Azure services , including:

Azure / AWS Virtual Machines

Azure / AWS Virtual Networks (VNet), NSG, Load Balancers

Azure / AWS Storage (Blob, File, Managed Disks)

Azure / AWS Backup and Azure Site Recovery

Monitor and troubleshoot Azure resources using Azure Monitor, Log Analytics, and Alerts .

Support Azure Active Directory , Azure AD Connect , and identity synchronization issues.

Manage Azure RBAC , subscriptions, and access controls.

Perform Azure VM provisioning , resizing, disk expansion, and performance optimization.

Support hybrid environments integrating on-premises infrastructure with Azure.

Monitor and optimize Azure costs using Azure Cost Management.

Assist in on-prem to Azure migration activities and post-migration support.

Troubleshoot network connectivity issues (VPN and basic ExpressRoute support).

Automation & Scripting

Use PowerShell scripting for automation, reporting, and bulk administrative tasks.

Develop scripts for user management, server health checks, and Azure operations .

ITSM, Documentation & Collaboration

Participate in Incident, Change, and Problem Management processes (ITIL).

Maintain detailed documentation , SOPs, and knowledge base articles.

Collaborate with Internal engineers, cloud architects, and security teams for complex issues.