Production Support Engineer - BLR

Location: Bangalore

Experience: 10+ Years

The Value You Deliver

You should be providing 2nd level support for identification and communication of environment/ application problems

Assisting and gathering performance and availability metrics

You need to Identify potential process improvements, and opportunities to streamline procedures

Investigating potential new tools to reduce triage time and improve results

You should carry out Application deployments and new server build outs.

Overseeing small projects as both an individual contributor and as a team player

You need to assist in on-going environment validation tasks

You should participate in oncall rotations

The Skills that are Key to this role

Technical

Ability to demonstrate through 8-12 years of work experience like knowledge on troubleshooting enterprise web applications, including configuration issues, in a Unix/Linux environment with Apache, Nginx , Tomcat .

Working knowledge of AWS cloud platforms

Working knowledge of Docker Container, Kubernetes is must

A working knowledge of Jenkins is must

A working knowledge of DataDog & Splunk is must .

A working knowledge of python .

Good working knowledge on ITIL processes like Incident management, Change management etc.,

Demonstrated ability to ask the right questions to get to the bottom of issues, to identify root cause

Skilled at balancing project work with interrupt-driven tasks and re-evaluating priorities frequently based on new information

You should be able to prioritize issues for resolution, hold or escalation

Tenacious and good with follow-through, recognizing things that need to be done and pushing self and others to achieve goals.

Ability to learn new technologies on the job in a fast-paced environment

Behavioral-

Good communication (written and verbal) and interpersonal skills.

Positive relationship management and good facilitation skills.

Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures.

Must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.

Strong problem solving and troubleshooting skills.

The Skills that are Good to Have for this role

Knowledge of Ansible, Terraform, Opentofu

Knowledge of Load balancing tools like F5, AVI, log mining tool like Splunk. CD tool like uDeploy