Source description
About the role
Senior Support Manager - NJ/NY
Ensure delivery excellence leading up to high CSAT for assigned portfolio
Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
Lead global teams and achieve shared goals between the organization and its Clients
Conduct regular proactive delivery governance with clients and internal teams
Constantly identify and mitigate risks to ensure efficacy in delivery
Ensure all engagements are delivered as per commitments
Drive service improvements and innovation in service offerings and engagements
Improve organizational capabilities in service delivery with ideas, tools, best practices
Mentor team members to scale into potential leadership roles
Build strong leaders within the function to handle current and upcoming priorities
Present ideas to large groups and communicate effectively with senior stakeholders
Support business development activities to increase revenue footprint for the company
Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
Ensure strategic investment aligns with business strategy and drives operating results
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