Sr. Software Engineer - Java - Pune

Responsibilities

• Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.

• Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.

• Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.

• Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.

• Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.

• Enhance and correct existing production code while delivering new features and operational improvements.

• Create and maintain clear technical documentation, incident reports, and supporting evidence.

• Develop and adhere to standard operating procedures for production support and incident management.

• Mentor peers and stakeholders across multiple subject matter areas.

Qualifications

• Strong full-stack development skills using Java and/or JavaScript.

• Hands-on experience with production monitoring, alerting, and incident management.

• Proven experience supporting production services in high-availability environments.

• Strong written and verbal communication skills for business and technical audiences.

• Ability to lead cross-functional technical teams during incident resolution.

• Strong organizational skills with the ability to manage multiple issues concurrently.

• Experience documenting findings, procedures, and operational playbooks.

• Familiarity with issue and workflow ticketing systems.

• Bachelor’s degree in Computer Science or equivalent professional experience.

• 6+ years of experience supporting production systems.

• E-commerce domain experience is a plus.