Service Now CSM Senior Developer

Full time | Work From Office This Position is Currently Open Department / Category: Developer Listed on Aug 12, 2025 Work Location: Chennai Hyderabad Kolkata Job Descritpion of Service Now CSM Senior Developer 8 to 10 Years Relevant Experience We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor and provide solutions to the development team, as well as perform hands-on development (including advanced scripting). This person preferably has some experience developing ServiceNow Customer Service Management (CSM) skills and has experience as a developer outside of ServiceNow. Required Skills & Experience Minimum 5 years of hands-on ServiceNow development experience Advanced scripting skills in JavaScript and GlideScript Experience mentoring junior developers and conducting code reviews Strong problem-solving and solution design capabilities Proven ability to lead technical discussions and provide architectural guidance Familiarity with ServiceNows Integration Hub and Flow Designer Experience supporting Customer Service organizations Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools Familiarity with web applications, networks, protocols, and email (SMTP, POP3) Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist in CSM Additional Skills & Certifications Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent interpersonal skills to work collaboratively with project team members Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives) ITIL V3/V4 Foundation certification ServiceNow Certified Application Developer (CAD) certification ServiceNow Customer Service Management (CSM) certification Required Skills for Service Now CSM Senior Developer Job ServiceNow Development JavaScript GlideScript UI Our Hiring Process Screening (HR Round) Technical Round 1 Technical Round 2 Final HR Round Full time | Work From Office This Position is Currently Open Department / Category: Developer Listed on Aug 12, 2025 Work Location: Chennai Hyderabad Kolkata Job Descritpion of Service Now CSM Senior Developer 8 to 10 Years Relevant Experience We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor and provide solutions to the development team, as well as perform hands-on development (including advanced scripting). This person preferably has some experience developing ServiceNow Customer Service Management (CSM) skills and has experience as a developer outside of ServiceNow. Required Skills & Experience Minimum 5 years of hands-on ServiceNow development experience Advanced scripting skills in JavaScript and GlideScript Experience mentoring junior developers and conducting code reviews Strong problem-solving and solution design capabilities Proven ability to lead technical discussions and provide architectural guidance Familiarity with ServiceNows Integration Hub and Flow Designer Experience supporting Customer Service organizations Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools Familiarity with web applications, networks, protocols, and email (SMTP, POP3) Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist in CSM Additional Skills & Certifications Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent interpersonal skills to work collaboratively with project team members Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives) ITIL V3/V4 Foundation certification ServiceNow Certified Application Developer (CAD)