Tech Support/Operations Engineer

Responsible for handling work requests, undertaking any relevant issue investigation ensuring all key information is accurately captured Performing and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate Providing a pro-active service to our internal customers with a can do attitude. Managing incoming emails and alerts, escalating to the relevant members of the team as necessary. Running start-of-day checks on IT systems to ensure correct operation and escalate any problems Communicating clearly and promptly with status updates. Contributing to the ongoing documentation and reporting for our platforms. Effective problem solving skills Well-developed oral and written communication skills Well organised, with the ability to work proactively in a team in a busy environment Excellent PC skills Experience with using Microsoft Windows and Microsoft office suite Ability to learn quickly and adapt to the challenges of each day A keen eye for detail and strong process-based troubleshooting skills