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About the role
Job Description: You will be responsible for handling international customer service and technical support calls. Your key responsibilities will include troubleshooting broadband, router, modem, IP, and DNS issues. You will need to provide accurate and timely customer resolutions to deliver a high-quality customer experience. Required Skills: - Excellent English communication skills - Technical mindset and problem-solving ability - Knowledge of ISP, router, modem, and networking concepts - Understanding of IP, DNS, and broadband troubleshooting - Experience in inbound customer support (preferred) Application Question(s): - Are you comfortable with night shifts - Are you fluent in English - Are you an immediate joiner Please note that the work location is in person. Job Description: You will be responsible for handling international customer service and technical support calls. Your key responsibilities will include troubleshooting broadband, router, modem, IP, and DNS issues. You will need to provide accurate and timely customer resolutions to deliver a high-quality customer experience. Required Skills: - Excellent English communication skills - Technical mindset and problem-solving ability - Knowledge of ISP, router, modem, and networking concepts - Understanding of IP, DNS, and broadband troubleshooting - Experience in inbound customer support (preferred) Application Question(s): - Are you comfortable with night shifts - Are you fluent in English - Are you an immediate joiner Please note that the work location is in person.