Lead Support engineer

As a Support Engineer Lead at PixDynamics, your role involves managing technical support operations, client escalations, and support team activities. You will lead and manage support operations and team activities, handle client issues, escalations, and SLA management. Additionally, you will coordinate with Development and QA teams for issue resolution, monitor application performance and support tickets, and maintain support documentation and reports. Key Responsibilities: - Lead and manage support operations and team activities. - Handle client issues, escalations, and SLA management. - Coordinate with Development and QA teams for issue resolution. - Monitor application performance and support tickets. - Maintain support documentation and reports. Qualifications Required: - Proficiency in SQL, REST APIs, and log analysis. - Basic knowledge of Python, Kubernetes, and Docker. - Experience in Linux & Windows environment support. - Familiarity with Jira, Freshdesk, or similar ticketing tools. - Strong troubleshooting and escalation handling skills. - Excellent communication and team management skills. Please send your resume to the provided email address for consideration. In case of any additional details about the company, they are not mentioned in the provided Job Description. As a Support Engineer Lead at PixDynamics, your role involves managing technical support operations, client escalations, and support team activities. You will lead and manage support operations and team activities, handle client issues, escalations, and SLA management. Additionally, you will coordinate with Development and QA teams for issue resolution, monitor application performance and support tickets, and maintain support documentation and reports. Key Responsibilities: - Lead and manage support operations and team activities. - Handle client issues, escalations, and SLA management. - Coordinate with Development and QA teams for issue resolution. - Monitor application performance and support tickets. - Maintain support documentation and reports. Qualifications Required: - Proficiency in SQL, REST APIs, and log analysis. - Basic knowledge of Python, Kubernetes, and Docker. - Experience in Linux & Windows environment support. - Familiarity with Jira, Freshdesk, or similar ticketing tools. - Strong troubleshooting and escalation handling skills. - Excellent communication and team management skills. Please send your resume to the provided email address for consideration. In case of any additional details about the company, they are not mentioned in the provided Job Description.