IT Helpdesk Support Specialist (m/w/d)

Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. We are looking for a motivated and detail-oriented IT Support Executive with 1 to 2 years of experience to join our IT team. The ideal candidate will be responsible for delivering end-user support, maintaining hardware and software assets, managing user access, and contributing to smooth IT operations. Familiarity with both macOS and Windows platforms is essential. User Support & Helpdesk Provide first-level technical support to internal users via ticketing systems, email, or in person Troubleshoot hardware, software, printing, and network-related issues for macOS and Windows systems Escalate unresolved issues to senior IT staff as needed Maintain a customer-first attitude with prompt, courteous support Device & Asset Management Maintain accurate asset inventory and tagging records Support regular audits of IT equipment and assist with asset recovery during offboarding Set up user accounts, email IDs, and access rights for new joiners using tools like Okta, Google Workspace, etc. Ensure proper collection and deactivation of IT assets during employee offboarding Remove user access across systems and ensure data backup/retention compliance Grant access to tools, folders, and systems based on predefined access policies Support password resets, MFA setup, and account recovery as needed System & Platform Support Support installation, updates, and troubleshooting of macOS and Windows operating systems Perform basic configuration of system preferences, applications, and user profiles Ensure endpoint security software is running and updated Network & Collaboration Tools Provide support for conferencing and communication tools like Zoom, Slack, MS Teams, Google Meet, etc. Contribute to internal knowledge base articles and IT guides for common issues 02 years of experience in an IT Support or Helpdesk role Working knowledge of both macOS and Windows operating systemsBasic understanding of networking concepts (IP, DNS, DHCP)Familiarity with identity and access tools like Google Workspace, OktaNice To Have (Good Bonus Skills)Exposure to MDM tools like Jamf, Intune, or Kandji Basic scripting (Bash, PowerShell) or automation experience Experience with IT asset management tools (e.g., Snipe-IT) Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit and for company news, visit newsroom.At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day. 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; We're invested in our team and community, working together to build an entirely new way to shop. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. View Poshmark's Job Applicant Privacy Policy here. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. We are looking for a motivated and detail-oriented IT Support Executive with 1 to 2 years of experience to join our IT team. The ideal candidate will be responsible for delivering end-user support, maintaining hardware and software assets, managing user access, and contributing to smooth IT operations. Familiarity with both macOS and Windows platforms is essential. User Support & Helpdesk Provide first-level technical support to internal users via ticketing systems, email, or in person Troubleshoot hardware, software, printing, and network-related issues for macOS and Windows systems Escalate unresolved issues to s