Hiring 1st Line Support Engineer For Cloud Based It Company (Ahmedabad)

1 Principal Purpose - To ensure the quality support provided to all the Client Colleague Customers 2 Duties - To help with any Support requests logged with Application Support Team for the range of applications Coordination within the Team and Customer User throughout the support lifecycle for logged cases Create and Manage Application support knowledge base documentation To manage and support L1 support activities with Team 3 Job skills - Experience in Support operation and Team management Experience in incident management problem management change management and release management Effectively work with other IT teams like application development and QA to investigate test and develop solutions and workarounds to resolve client issues requests Identify high priority incidents and escalate to management Experience working with business users at client site Excellent communication persuasion and negotiation skills Valuable team player Working Knowledge of IT Hardware and Software Ability to learn adapt and master in house software Working Hours Timing 1 30 pm to 10 30 pm 6 months and 2 30 pm to 11 30 pm 6 months due to daylight UK timing Interested candidate can send their resume on varsha postaresume co in Call now on 91- 6354797016 .