IT HelpDesk Engineer

As an IT HelpDesk Engineer at Power Bridge, you will play a crucial role in providing first-level technical support to ensure uninterrupted business operations. Your responsibilities will include assisting end-users with hardware and software issues, installing and configuring PC systems, troubleshooting network problems, and supporting unified communication and AV systems. You will collaborate with Tier 2 and Tier 3 support teams and maintain high service availability through rotational on-call support. Key Responsibilities: - Assist end-users in resolving computer hardware, software, and application problems on Windows XP, 7, and 10. - Experience with installation and support of Office Suite 2003-2016. - Install and configure new PC systems using Symantec Ghost. - Repair and troubleshoot PC hardware, software, and network issues. - Provide printer support and manage toner inventory. - Support unified communication, AV, and Video Conferencing for conference room meetings. - Provide technical phone support to remote users. - Track outages, provide feedback, and implement strategic solutions. - Develop and report metrics on performance. - Assist staff in crisis outage restoral and analyze customer requirements. - Procure IT-related equipment and provide on-call support on a rotational basis. Qualifications Required: - 4+ years of work experience in a similar role. - Strong problem-solving skills and effective communication. - Ability to work in a fast-paced, global environment. - Experience with Office Communicator and Unified Communications. - Knowledge of asset preservation and information security. - Experience in developing and implementing strategic solutions. - Familiarity with IT procurement processes. - Willingness to provide occasional weekend support. About Power Bridge: Power Bridge is a customer-centric AV & IT Infrastructure Solution & Services Provider with offices in Bangalore and Hyderabad. Our passionate teams work with industry-leading technology partners to deliver hassle-free technology upgrade projects for our customers across India. We offer health insurance coverage, long-term benefit plans, and opportunities for professional development and advancement within the organization. If you are dedicated, customer-focused, and have a passion for technology, we invite you to join our team at Power Bridge and contribute to our mission of bridging the gap between innovative IT solutions and customer needs. As an IT HelpDesk Engineer at Power Bridge, you will play a crucial role in providing first-level technical support to ensure uninterrupted business operations. Your responsibilities will include assisting end-users with hardware and software issues, installing and configuring PC systems, troubleshooting network problems, and supporting unified communication and AV systems. You will collaborate with Tier 2 and Tier 3 support teams and maintain high service availability through rotational on-call support. Key Responsibilities: - Assist end-users in resolving computer hardware, software, and application problems on Windows XP, 7, and 10. - Experience with installation and support of Office Suite 2003-2016. - Install and configure new PC systems using Symantec Ghost. - Repair and troubleshoot PC hardware, software, and network issues. - Provide printer support and manage toner inventory. - Support unified communication, AV, and Video Conferencing for conference room meetings. - Provide technical phone support to remote users. - Track outages, provide feedback, and implement strategic solutions. - Develop and report metrics on performance. - Assist staff in crisis outage restoral and analyze customer requirements. - Procure IT-related equipment and provide on-call support on a rotational basis. Qualifications Required: - 4+ years of work experience in a similar role. - Strong problem-solving skills and effective communication. - Ability to work in a fast-paced, global environment. - Experience with Office Communicator and Unified Communications. - Knowledge of asset preservation and information security. - Experience in developing and implementing strategic solutions. - Familiarity with IT procurement processes. - Willingness to provide occasional weekend support. About Power Bridge: Power Bridge is a customer-centric AV & IT Infrastructure Solution & Services Provider with offices in Bangalore and Hyderabad. Our passionate teams work with industry-leading technology partners to deliver hassle-free technology upgrade projects for our customers across India. We offer health insurance coverage, long-term benefit plans, and opportunities for professional development and advancement within the organization. If you are dedicated, customer-focused, and have a passion for technology, we invite you to join our team at Power Bridge and contribute to our mission of bridging the gap between innovative IT solutions and customer needs.