Sr. Site Reliability Engineer

Engineers here own services end-to-end—from design to production reliability.

Important: This is not a system administrator role. We are explicitly hiring an engineering leader in reliability.Engineering degree is an absolute requirement (BS/MS in CS/CE/EE or closely related engineering field).

What You’ll Do

• Own reliability outcomes for critical services: availability, latency, incident rate, and recovery time.
• Design and build reliable, scalable distributed systems that support mission-critical healthcare workflows.
• Define and operationalize SLOs/SLIs and error budgets; drive adoption across teams and use them to prioritize work.
• Lead incident response for high-severity issues; improve on-call effectiveness and reduce alert fatigue.
• Run blameless postmortems and ensure follow-ups are implemented, measured, and stick.
• Write software to eliminate operational toil: automation, self-service tooling, guardrails, and developer platforms.
• Raise the bar on observability (metrics/logs/traces), alerting strategy, and operational readiness.
• Improve resilience through capacity planning, load testing, performance tuning, and failure testing.
• Mentor engineers (SRE and product engineers) on reliability practices, debugging, and production ownership.
• Drive cross-team improvements like production readiness reviews, release safety (progressive delivery), and standard runbooks.

What We’re Looking For

• Required

• Engineering degree is mandatory: BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or a closely related engineering field.

• 6+ years experience in software engineering, SRE, infrastructure/platform engineering, or related.

• Strong programming skills in Go, Python, Java, or similar (production-quality code).

• Proven experience building and operating production backend services or distributed systems.

• Meaningful experience in on-call rotations, incident leadership, and post-incident improvement execution.

• Strong debugging ability across complex systems: latency, saturation, cascading failures, dependency issues.

• Experience with cloud infrastructure (AWS preferred, GCP/Azure acceptable).

• Strong Signal

• You’ve owned reliability for customer-facing services with clear, measurable improvements (e.g., higher availability, lower MTTR).

• You’ve built internal platforms/tooling that made other engineers faster and reduced operational burden.

• You’ve worked in an SRE culture with SLOs, error budgets, and blameless postmortems.

• You’ve led multi-quarter reliability initiatives spanning multiple teams/services.

• Technologies We Work With (Examples)

• Cloud: AWS

• Containers: Docker, Kubernetes

• Infrastructure as Code: Terraform

• Observability: Prometheus, Grafana, OpenTelemetry

• Languages: Go, Python, TypeScript

• CI/CD: GitHub Actions

(Experience with everything isn’t required—strong fundamentals and learning velocity matter most.)

What This Role Is Not

To be explicit, this role is not

• System administration / IT ops / helpdesk
• Manual server patching as a primary responsibility
• A “click-ops” cloud operator role

This is a senior engineering role focused on software-driven reliability and platform engineering.

Why Join PBN

• Build and operate mission-critical healthcare infrastructure that supports real patient workflows.
• High impact: reliability work directly improves customer trust and revenue-critical operations.
• Small team with high ownership, autonomy, and ability to influence architecture.
• Strong engineering culture focused on automation, simplicity, and measurable outcomes.

Compensation

The base pay range for this role is $120,000 – $150,000 per year.

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The base salary range for this role is $120k – $150k annually. Is this range aligned with your expectations? *

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Req ID: R18