EHR / EMR Support - US Healthcare (Navi Mumbai)

Overview: We are seeking a detail-oriented and proactive EHR / EMR Support Specialist to join our operations team. In this role, you will be the backbone of our provider onboarding process and the primary point of contact for resolving system-related challenges. You will ensure that our clinical platforms are configured correctly to support seamless patient care and effective practice management. Core Responsibilities: System Implementation & Onboarding - Database Configuration: Spearhead the creation and initial setup of new databases within PracticeSuite for incoming providers and clinical groups. - Client Provisioning: Ensure all provider credentials, facility settings, and practice-specific parameters are accurately mirrored in the system. Support & Issue Resolution - Ticketing Management: Manage the ticketing queue, ensuring all client issuesfrom minor bugs to complex system requirementsare resolved within established SLAs. - Cross-Departmental Collaboration: Act as the technical liaison for emails and requests coming from Sales, Account Management, and directly from clients to ensure a unified support experience. Clinical Workflow Optimization - Workflow Mapping: Assist providers in translating their physical clinical workflows into the EMR environment, including intake forms, charting templates, and e-prescribing setups. - System Training: Guide clinical staff on best practices for using the EMR to reduce "clicks" and minimize administrative burden during patient encounters. - Troubleshooting: Diagnose and resolve issues related to lab integrations, pharmacy connectivity, and patient portal access. Data Management & Reporting - CRM Maintenance: Keep our CRM (Customer Relationship Management) system meticulously updated with client status, contact info, and interaction history. - Usage Analytics: Generate and publish Monthly Usage Reports to be used by the Accounting department for billing and financial auditing. Location Navi Mumbai , Ghansoli Shif .