Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

Job Description: Must-Have: Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customization Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines Interpersonal skills, to help negotiate priorities and resolve conflicts among project stakeholders; such as clients and internal team members Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts An aptitude for problem-solving. Skilled in conducting/leading workshops of a minimum of 10 people. Can communicate both verbally and in written form clearly and informatively and listen Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with a minimum of supervision. Decompose high-level information in detail. Ability to articulate technical IT changes clearly and simply to business stakeholders. Ability to define problems, collect data, and establish facts in a structured way for detailed analysis Ability to analyze large amounts of complex information in order to reach valid and justifiable conclusions Experience working in an Agile methodology and applying Agile practices where applicable Understanding of the end-to-end view of how business processes are supported by tools and applications. Practical experience in documenting process maps using Visio or other tooling. Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint, and Visio) Should Have Fundamental understanding of the implications of applications architecture and other technical considerations. ITIL V3 or V4 Foundation certification Business Analysis centric qualifications e.g., BCS or IIBA ServiceNow Certified System Administrator Scrum or Agile certification Developer or Architect experience .