ServiceNow IT Service Management

As a ServiceNow IT Service Management professional at Accenture, your role will involve assisting in defining requirements and designing applications to meet business process and application requirements. Your key responsibilities will include: - Administration of a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions. - Configuring Workflows in the ServiceNow platform. - Resolving ad hoc challenges, including break fix, and working with release and version upgrades. Your technical experience should include a good understanding of the ServiceNow Development Platform, ITSM, Custom Development, ITOM, and exposure to complete ITSM and ITIL support processes, especially in areas of Service Design, Service Transition, and Service Operation. You should have experience working with 3rd party integrations using REST, SOAP, and a minimum of 5 years supporting the administration, configuration, and development of the tool. In addition to your technical skills, you should possess the following professional attributes: - Excellent written and verbal communication skills. - Good analytical skills, project management, and time-management skills. - Strong problem-solving skills. - Teamwork and team-building skills. To qualify for this role, you should have a Bachelor's Degree in Computer Science, IT, Engineering, or a related field. It is mandatory to be Certified in ServiceNow ITSM Fundamentals, and optional certifications in ServiceNow ITOM/GRC, ITAM would be beneficial. Join Accenture and be part of a dynamic team that values communication, problem-solving, and teamwork. As a ServiceNow IT Service Management professional at Accenture, your role will involve assisting in defining requirements and designing applications to meet business process and application requirements. Your key responsibilities will include: - Administration of a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions. - Configuring Workflows in the ServiceNow platform. - Resolving ad hoc challenges, including break fix, and working with release and version upgrades. Your technical experience should include a good understanding of the ServiceNow Development Platform, ITSM, Custom Development, ITOM, and exposure to complete ITSM and ITIL support processes, especially in areas of Service Design, Service Transition, and Service Operation. You should have experience working with 3rd party integrations using REST, SOAP, and a minimum of 5 years supporting the administration, configuration, and development of the tool. In addition to your technical skills, you should possess the following professional attributes: - Excellent written and verbal communication skills. - Good analytical skills, project management, and time-management skills. - Strong problem-solving skills. - Teamwork and team-building skills. To qualify for this role, you should have a Bachelor's Degree in Computer Science, IT, Engineering, or a related field. It is mandatory to be Certified in ServiceNow ITSM Fundamentals, and optional certifications in ServiceNow ITOM/GRC, ITAM would be beneficial. Join Accenture and be part of a dynamic team that values communication, problem-solving, and teamwork.