Network Support Engineer

Position: Network Support Engineer (L1/L2) Location: Andheri East, Mumbai Experience: 1–4 Years Education: B.Sc. (IT), BCA, B.Tech (IT/Computer Science), or equivalent Job Summary We are looking for a Network Support Engineer (L1/L2) to join our IT Infrastructure team. The ideal candidate should have hands-on experience in network support, troubleshooting, LAN/WAN environments, router and switch configuration, cable management, and Active Directory administration. The candidate should possess strong analytical and problem-solving skills and be comfortable working in a fast-paced environment. Key Roles & Responsibilities Provide L1/L2 support for network and IT infrastructure-related issues. Install, configure, and troubleshoot LAN/WAN networks. Configure and maintain network devices including routers, switches, and access points. Perform structured cabling, cable termination, cable testing, and patch panel management. Diagnose and resolve network connectivity issues for users and devices. Install, configure, and support wired and wireless network infrastructure. Create, modify, disable, and manage user accounts in Active Directory. Configure and troubleshoot DNS, DHCP, TCP/IP, and VPN connectivity. Monitor network performance and escalate critical issues when required. Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals. Coordinate with vendors and OEMs for hardware replacements and support. Maintain documentation of network topology, inventory, and support activities. Ensure timely resolution of support tickets while adhering to defined SLAs. Required Skills Strong understanding of LAN, WAN, TCP/IP, DNS, DHCP, and networking fundamentals. Hands-on experience with routers, switches, patch panels, and structured cabling. Knowledge of network cable installation, configuration, and troubleshooting. Working knowledge of Microsoft Active Directory (User & Group Management). Experience with Windows operating systems and basic server administration. Understanding of VPN setup and troubleshooting. Knowledge of Wi-Fi configuration and wireless networking. Familiarity with ITSM/ticketing tools is an added advantage. Excellent troubleshooting, communication, and customer support skills. Preferred Certifications (Optional) CCNA- Cisco certified. CompTIA Network+ Microsoft Certified (Windows/Active Directory) Desired Candidate Profile Strong analytical and troubleshooting skills. Ability to work independently as well as in a team environment. Good verbal and written communication skills. Willingness to work in rotational shifts, if required. Customer-focused approach with the ability to prioritize multiple tasks.