Business Analyst, Customer Care Analytics

As a Business Analyst at Priceline, you will be part of a high-performing analytics team that provides data-driven insights to enhance customer experience and streamline operations. Your role involves analyzing customer care performance, tracking trends, and identifying growth opportunities. Additionally, you will develop and maintain reports and dashboards, analyze and present actionable recommendations, collaborate with key stakeholders, and execute data lifecycle deep dives. Partnering with data engineers to develop modernized data solutions is also a key aspect of this role. Qualifications required for this role include: - 4+ years of analytics/consulting experience, preferably in travel, e-commerce, or retail industry - Expertise in advanced SQL, data analysis, and data visualization - Hands-on experience with Excel, BigQuery, and BI tools like Tableau - Experience with Python, data modeling, and GenAI would be a plus - Excellent written and verbal communication skills with proficiency in data storytelling - Ability to work and multitask in a changing environment - Strong analytical and problem-solving skills - Intellectual curiosity and ability to learn new subject areas quickly - Project management skills with attention to detail - Entrepreneurial spirit, owner mindset, and initiative-taking attitude Priceline, as part of the Booking Holdings family, is dedicated to providing affordable and accessible travel experiences to customers worldwide. The company values integrity, ethics, and a customer-centric approach. Priceline fosters a unique and inspiring culture that promotes innovation, creativity, and collaboration. If you are looking to be part of a highly profitable global online travel company and contribute to a diverse and inclusive workforce, Priceline offers a rewarding opportunity to be a part of something truly special. As a Business Analyst at Priceline, you will be part of a high-performing analytics team that provides data-driven insights to enhance customer experience and streamline operations. Your role involves analyzing customer care performance, tracking trends, and identifying growth opportunities. Additionally, you will develop and maintain reports and dashboards, analyze and present actionable recommendations, collaborate with key stakeholders, and execute data lifecycle deep dives. Partnering with data engineers to develop modernized data solutions is also a key aspect of this role. Qualifications required for this role include: - 4+ years of analytics/consulting experience, preferably in travel, e-commerce, or retail industry - Expertise in advanced SQL, data analysis, and data visualization - Hands-on experience with Excel, BigQuery, and BI tools like Tableau - Experience with Python, data modeling, and GenAI would be a plus - Excellent written and verbal communication skills with proficiency in data storytelling - Ability to work and multitask in a changing environment - Strong analytical and problem-solving skills - Intellectual curiosity and ability to learn new subject areas quickly - Project management skills with attention to detail - Entrepreneurial spirit, owner mindset, and initiative-taking attitude Priceline, as part of the Booking Holdings family, is dedicated to providing affordable and accessible travel experiences to customers worldwide. The company values integrity, ethics, and a customer-centric approach. Priceline fosters a unique and inspiring culture that promotes innovation, creativity, and collaboration. If you are looking to be part of a highly profitable global online travel company and contribute to a diverse and inclusive workforce, Priceline offers a rewarding opportunity to be a part of something truly special.