IT Support Specialist 1 | Chandigarh, IN

IT Support Specialist 1 Job Description Technical Support: Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments. Account & Access Management: Manage user accounts, permissions, and access controls across different applications. Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists. Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently. Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA). SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management. Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations. Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service. Requirements Hands-on experience with both Windows and Mac OS environments. Strong multitasking abilities, capable of managing several issues simultaneously. Good interpersonal skills and strong written and verbal communication abilities. Ability to work in a 24x7 support environment. Willingness to learn and develop technical skills. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable) IT Support Specialist 1 Job Description Technical Support: Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments. Account & Access Management: Manage user accounts, permissions, and access controls across different applications. Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists. Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently. Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA). SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management. Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations. Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service. Requirements Hands-on experience with both Windows and Mac OS environments. Strong multitasking abilities, capable of managing several issues simultaneously. Good interpersonal skills and strong written and verbal communication abilities. Ability to work in a 24x7 support environment. Willingness to learn and develop technical skills. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)