Associate Network Engineer (DTAC/NOC Support engineer)

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Job Summary: The role of DTAC/NOC support engineers is to provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies. Acts as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues.

Responsibilities

• Test and Activation Engineer

Responsibilities

• Good understanding on Vision, network diagram • Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE • Assists in network troubleshooting and provides input for root cause analysis for network related outages. • Manage and control a test and turn-up bridge required for service activation. • Accurate documentation of activation activities, notes, client communication, etc. • Coordination of bridge calls, communication to engage resources and vendors to resolve issues. • Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

Requirements

Key Requirements: • Basic understanding in networking concepts such as routing and switching. • Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting. • Course completion of CCNA or any networking technologies • The ability to interact on the phone with the customers and their peers during the implementation and problem determination process. • Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage. • Will be required to work in various shifts (Day/Night) including holidays and weekends.

Minimum Qualification & Education: Associate degree in computer science or related field, or equivalent experience. 3+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field. Basic understanding in networking concepts such as routing and switching. Knowledge of communication technologies and networking technologies.

Test and Activation Engineer

Responsibilities

• Good understanding on Vision, network diagram • Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE • Assists in network troubleshooting and provides input for root cause analysis for network related outages. • Manage and control a test and turn-up bridge required for service activation. • Accurate documentation of activation activities, notes, client communication, etc. • Coordination of bridge calls, communication to engage resources and vendors to resolve issues. • Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

Key Requirements: • Basic understanding in networking concepts such as routing and switching. • Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting. • Course completion of CCNA or any networking technologies • The ability to interact on the phone with the customers and their peers during the implementation and problem determination process. • Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage. • Will be required to work in various shifts (Day/Night) including holidays and weekends.

Minimum Qualification & Education: Associate degree in computer science or related field, or equivalent experience. 3+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field. Basic understanding in networking concepts such as routing and switching. Knowledge of communication technologies and networking technologies.