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About the role
Overview We are looking for result-oriented professionals to join our Global Chat Support team! This role perfectly balances premium service with strategic upselling. Key Responsibilities: Customer Engagement: Provide high-quality chat support & resolve telecom inquiries. Revenue Growth: Identify upselling opportunities to meet sales targets & KPIs. CXS, FCR, AHT Candidate Profile: Education: Graduate (2020+ pass-outs only; no active backlogs). Applicants are required to have a full 15-year educational background, specifically following the 10+2+3 format. This includes successful completion of Secondary, Higher Secondary, and a 3-year Bachelor''s degree. Experience: 03 years in Chat Support or Sales (Telecom Billing preferred). Skills: Exceptional written English, persuasion, & multitasking abilities.
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