Software Technical Support & Test Engineer

Job Title: Software Technical Support & Test Engineer Position Code: SOF-IT-THA-2026-07-06-549 Location: Thane HQ, Maharashtra Department: IT Reporting To: IT Manager / Department Head Employment Type: Full-Time Number of Vacancies: 2 Salary Range: 25,000 45,000 per month About Progenesis IVF Progenesis IVF is one of India's leading fertility and IVF service providers, committed to delivering advanced reproductive healthcare through innovation, technology, and patient-centric care. We are looking for enthusiastic and detail-oriented professionals to join our IT team and support the organization's software applications and quality assurance processes. Job Summary We are seeking Software Technical Support & Test Engineers who will be responsible for providing technical support to internal users, troubleshooting software-related issues, testing applications, identifying defects, and ensuring smooth functioning of software systems used across the organization. Key ResponsibilitiesTechnical Support Provide first-level and second-level software support to users across branches.Troubleshoot and resolve application-related issues in a timely manner.Coordinate with development teams for bug fixes and system enhancements.Maintain issue logs, support tickets, and resolution documentation.Assist users with software usage, configurations, and troubleshooting.Conduct user training sessions whenever required.Software Testing & Quality Assurance Prepare and execute test cases, test scenarios, and test plans.Perform functional, integration, regression, and user acceptance testing (UAT).Identify, document, and track software defects using bug-tracking tools.Verify fixes and ensure issues are resolved before deployment.Collaborate with developers and business users to understand requirements.Ensure software quality standards and performance expectations are met.Documentation & Reporting Prepare testing reports and defect analysis reports.Create user manuals, SOPs, and technical documentation.Maintain records of software releases and change requests.Assist in process improvement initiatives related to software quality.Required QualificationsEducation B.Tech / B.E. (Computer Engineering, Information Technology, Computer Science)BCAMCAB.Sc (Computer Science / IT)M.Sc (Computer Science / IT)Required Skills Software Technical SupportSoftware TestingManual TestingDefect Tracking & ReportingSQL BasicsApplication TroubleshootingDocumentation SkillsUser Support & TrainingStrong Analytical and Problem-Solving SkillsExcellent Communication SkillsPreferred Skills Knowledge of Healthcare/Hospital Management Software.Understanding of SDLC and STLC.Familiarity with API Testing concepts.Experience with Test Case Management Tools.Basic understanding of databases and SQL queries.Experience 03 years of experience in Software Technical Support, QA Testing, or a related IT role.Freshers with relevant technical knowledge and internship experience may also apply.Key Competencies Attention to DetailTroubleshooting AbilityTeam CollaborationTime ManagementCustomer-Oriented ApproachContinuous Learning MindsetWhy Join Progenesis IVF Opportunity to work with a rapidly growing healthcare organization.Exposure to enterprise-level healthcare applications.Career growth and learning opportunities.Collaborative and technology-driven work environment.Location: Thane HQ, Maharashtra Vacancies: 2 Hiring Deadline: 10 July 2026 Compensation: 25,000.00 - 40,000.00 per month Benefits: Health insuranceProvident FundApplication Question(s): What is your Current CTC What is your Expected CTC What is your Notice period Language: Marathi (Required)Location: Thane, Maharashtra (Thane, Thane District) (Required)Work Location: In person Job Title: Software Technical Support & Test Engineer Position Code: SOF-IT-THA-2026-07-06-549 Location: Thane HQ, Maharashtra Department: IT Reporting To: IT Manager / Department Head Employment Type: Full-Time Number of Vacancies: 2 Salary Range: 25,000 45,000 per month About Progenesis IVF Progenesis IVF is one of India's leading fertility and IVF service providers, committed to delivering advanced reproductive healthcare through innovation, technology, and patient-centric care. We are looking for enthusiastic and detail-oriented professionals to join our IT team and support the organization's software applications and quality assurance processes. Job Summary We are seeking Software Technical Support & Test Engineers who will be responsible for providing technical support to internal users, troubleshooting software-related issues, testing applications, identifying defects, and ensuring smooth functioning of software systems used across the organization. Key ResponsibilitiesTechnical Support Provide first-level and second-level software support to users across branches.Troubleshoot and resolve application-related issues in a timely manner.Coordinate with development teams for bug fixes and system enh