IT Support Technician - Desktop & Network Support

Progressive Technology is seeking a highly motivated and technically proficient IT Support Technician specializing in Desktop and Network Support to join their dynamic team in Noida. As an IT Support Technician, your role will involve providing top-tier technical assistance, resolving IT-related issues, and ensuring seamless operation of desktops, networks, and associated systems. Your strong foundation in IT infrastructure, excellent communication skills, and customer-first mindset will be crucial for excelling in this position. Key Responsibilities: - Provide first and second-line technical support for desktop hardware, software, and networking issues. - Diagnose and resolve technical problems across LAN, WAN, and wireless networks. - Install, configure, and maintain operating systems, software applications, and security updates. - Manage and support user accounts, permissions, and email systems. - Maintain inventory and documentation of IT assets and technical procedures. - Troubleshoot printer, scanner, and peripheral device issues. - Collaborate with cross-functional teams to resolve system outages and network downtimes. - Monitor system performance and proactively identify areas for improvement. - Ensure data backup processes are completed and verified regularly. - Assist in IT infrastructure upgrades and support rollouts of new hardware/software. Required Skills and Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Proven experience in desktop support and basic network troubleshooting. - Strong knowledge of Windows OS (10/11), MS Office Suite, and standard enterprise software. - Familiarity with Active Directory, DNS, DHCP, and TCP/IP networking. - Understanding of IT security principles and antivirus/malware tools. - Excellent problem-solving and analytical skills. - Strong interpersonal and communication abilities. - Ability to prioritize and manage multiple tasks efficiently. - Customer-oriented mindset with a proactive approach to technical issues. Experience: 1-3 years of hands-on experience in a similar IT support or helpdesk technician role. Experience in supporting mid-sized to large enterprise environments is a plus. Working Hours: Full-time, Monday to Friday. Standard business hours: 9:00 AM 6:00 PM IST. Occasional weekend or after-hours support may be required based on system needs. At Progressive Technology, employees enjoy benefits such as competitive salary, performance-based incentives, health insurance coverage, paid time off, opportunities for training and career advancement, a dynamic and supportive work environment, and modern office infrastructure with access to the latest IT tools. If you are ready to take your IT career to the next level and thrive in an environment that values innovation, collaboration, and excellence, send your updated resume and a brief cover letter highlighting your experience and suitability for this role to Progressive Technology. Progressive Technology is seeking a highly motivated and technically proficient IT Support Technician specializing in Desktop and Network Support to join their dynamic team in Noida. As an IT Support Technician, your role will involve providing top-tier technical assistance, resolving IT-related issues, and ensuring seamless operation of desktops, networks, and associated systems. Your strong foundation in IT infrastructure, excellent communication skills, and customer-first mindset will be crucial for excelling in this position. Key Responsibilities: - Provide first and second-line technical support for desktop hardware, software, and networking issues. - Diagnose and resolve technical problems across LAN, WAN, and wireless networks. - Install, configure, and maintain operating systems, software applications, and security updates. - Manage and support user accounts, permissions, and email systems. - Maintain inventory and documentation of IT assets and technical procedures. - Troubleshoot printer, scanner, and peripheral device issues. - Collaborate with cross-functional teams to resolve system outages and network downtimes. - Monitor system performance and proactively identify areas for improvement. - Ensure data backup processes are completed and verified regularly. - Assist in IT infrastructure upgrades and support rollouts of new hardware/software. Required Skills and Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Proven experience in desktop support and basic network troubleshooting. - Strong knowledge of Windows OS (10/11), MS Office Suite, and standard enterprise software. - Familiarity with Active Directory, DNS, DHCP, and TCP/IP networking. - Understanding of IT security principles and antivirus/malware tools. - Excellent problem-solving and analytical skills. - Strong interpersonal and communication abilities. - Ability to prioritize and manage multiple tasks efficiently. - Cust