Business Support Analyst (CIC)

Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.

Experienced working in a team-oriented, collaborative environment.

Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.

Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.

Proficient understanding of general accounting principles.

Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.

Proven ability to prioritize multiple tasks in a fast-paced environment.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Demonstrated strong documentation skills.

Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.