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About the role
Immediate Requirement for Cloud / AI Engineer at Pronix Location: Gachibowli - HYD NP: Immediate to 15 days only Role: Genesys Cloud & AI Agent Assist Engineer Overview: Looking for a Genesys Cloud specialist who can integrate AI-powered Agent Assist solutions with Genesys Cloud, Salesforce, and enterprise systems to improve agent productivity and customer experience. Key Responsibilities: Build and support Genesys Cloud integrations with AI/Agent Assist platforms. Configure contact center capabilities including telephony, Architect flows, routing, and voice streaming. Integrate Salesforce and other business applications using APIs and SIP technologies. Deliver AI features such as real-time transcription, agent guidance, sentiment analysis, and call summaries. Work directly with clients to define requirements, recommend solutions, and resolve technical issues. Required Skills: 5+ years of Genesys Cloud CX experience. Solid knowledge of contact center telephony, Architect, routing, and SIP integrations. Experience with AI, voice/transcription platforms, Salesforce, APIs, and webhooks. Robust client-facing, solution design, and troubleshooting skills. Nice to Have: Experience with Kore.ai, OpenAI, Google CCAI, Azure AI, or similar platforms. Conversational AI, prompt engineering, and healthcare industry experience. .
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