Pega Dev Lead

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Experience: 10+ | Publisher job id: JOB-000461

Role Overview

This role is for a Pega CRM & CTI Onsite Dev Lead Resource, a highly skilled Pega professional with extensive experience in CRM and CTI integration. The successful candidate will bridge customer service operations and technology teams, focusing on delivering scalable contact center solutions and superior customer experiences.

Key Responsibilities:

Lead end-to-end Pega CRM solution development.

Implement and support CTI integrations.

Deliver production-ready code adhering to enterprise standards.

Create technical design documents and solution documentation.

Provide production support and optimize performance.

Required Skills:

10+ years of experience in Pega application development.

5+ years of experience in Pega Customer Service implementation.

Hands-on experience with CTI integrations and contact center technologies.

Strong knowledge of Pega Case Management, Data Pages, Activities, Flows and Flow Actions, Decision Rules, Integration Rules, Authentication, and Security.

Experience with REST and SOAP web services.

Proficiency in Java, SQL, and enterprise integration patterns.

Familiarity with cloud platforms (AWS, Azure, or GCP).

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to work independently in a fast-paced environment.

Strong collaboration skills in cross-functional teams.

Mentoring and knowledge-sharing capabilities.

Qualifications

• 10+ years of experience in Pega development.

• Pega Certifications are preferred, including Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA), Certified Pega Customer Service Developer, and Certified Lead System Architect (CLSA).

• Preferred Skills:

• Experience with contact center transformation projects.

• Knowledge of omnichannel customer service solutions.

• Experience in customer service desktop modernization.

• Domain experience in Telecom, Banking, Insurance, Healthcare, or Retail.

• Familiarity with real-time customer interaction and agent desktop integrations.

• Exposure to Pega Customer Decision Hub (CDH).

• Experience with AI-powered agent assist solutions, speech analytics, and interaction analytics integrations.

• Familiarity with DevOps, CI/CD pipelines, and automated testing frameworks.