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About the role
As a skilled Technical Voice Support Engineer, your role involves providing high-quality technical assistance to customers via voice support. You should have strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset. - Provide technical support to customers through inbound/outbound calls - Diagnose and troubleshoot software, hardware, and network issues - Resolve customer queries efficiently while maintaining high service quality - Document all customer interactions and solutions in CRM systems - Escalate complex issues to appropriate internal teams when required - Ensure adherence to SLAs and performance metrics (AHT, CSAT, FCR, etc.) - Deliver excellent customer experience through effective communication Required Skills & Qualifications: - Strong verbal communication skills in English (mandatory) - Solid understanding of technical troubleshooting (OS, networking basics, applications) - Experience in voice support / technical helpdesk environment - Good problem-solving and analytical skills - Ability to handle high-pressure situations and meet deadlines As a skilled Technical Voice Support Engineer, your role involves providing high-quality technical assistance to customers via voice support. You should have strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset. - Provide technical support to customers through inbound/outbound calls - Diagnose and troubleshoot software, hardware, and network issues - Resolve customer queries efficiently while maintaining high service quality - Document all customer interactions and solutions in CRM systems - Escalate complex issues to appropriate internal teams when required - Ensure adherence to SLAs and performance metrics (AHT, CSAT, FCR, etc.) - Deliver excellent customer experience through effective communication Required Skills & Qualifications: - Strong verbal communication skills in English (mandatory) - Solid understanding of technical troubleshooting (OS, networking basics, applications) - Experience in voice support / technical helpdesk environment - Good problem-solving and analytical skills - Ability to handle high-pressure situations and meet deadlines