Source description
About the role
Overview Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:
Responsibilities Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams Suggest various service and product enhancements
Requirements for the Role
2+ years technical support for SaaS-based software 3+ years working with one of the following: JavaScript, Python, or Java Experience with: Troubleshooting through browser tools Linux text processing tools Writing SQL queries Nice to Haves: Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc... MongoDB, Hadoop, or Atlassian product experience AWS- working knowledge
All your information will be kept confidential according to EEO guidelines.
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