Principal Service Engineer

Job Description – ServiceNow Architect ## IRM / BCM / SecOps Experience:** 10–16 Years Location:** Hyderabad Employment Type:** Full-Time ## Role Summary We are seeking an experienced ServiceNow Architect / Senior Developer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences. # Key Responsibilities ## ServiceNow Architecture & Solution Design Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps. Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns. Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions. Provide technical leadership for enterprise ServiceNow implementations and enhancements. Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability. ## Integrated Risk Management (IRM) Architect and implement ServiceNow IRM / GRC solutions including: Risk Management Policy & Compliance Audit Management Regulatory Change Management Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows. Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility. Support integration of IRM processes with CMDB, business applications, and operational data. ## Business Continuity Management (BCM) Design and implement BCM capabilities including: Business Impact Analysis (BIA) Continuity Planning Recovery Management Crisis Response Workflows Configure continuity plans, process dependencies, recovery objectives, and resilience workflows. Support continuity testing, simulation exercises, and recovery readiness initiatives. Enable operational resilience through integrated ServiceNow workflows and automation. ## Security Operations (SecOps) Lead implementations across ServiceNow SecOps modules including: Security Incident Response (SIR) Vulnerability Response Threat Intelligence integrations Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response. Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms. Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting. ## Development & Integrations Develop and customize ServiceNow applications using: JavaScript Glide API Script Includes Business Rules Client Scripts Flow Designer IntegrationHub Build and maintain REST/SOAP integrations with enterprise applications and security platforms. Design reusable workflows, automation components, and scalable integrations. Support platform upgrades, release activities, and performance improvements. ## Leadership & Governance Mentor developers and administrators across implementation and support activities. Conduct architecture reviews, code reviews, and technical assessments. Ensure compliance with enterprise standards and ServiceNow development best practices. Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases. # Required Skills & Experience 10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise. Proven hands-on experience in: IRM / GRC BCM SecOps Strong knowledge of: JavaScript Glide API Flow Designer ServiceNow scripting REST/SOAP integrations Experience implementing: Security Incident Response Vulnerability Response Risk & Compliance workflows Business Continuity processes Good understanding of: CMDB Enterprise integrations Security operations Governance and compliance frameworks Strong leadership, problem-solving, stakeholder management, and communication skills. # Preferred Skills Experience integrating ServiceNow with: SIEM tools Vulnerability scanners Cloud security platforms Identity and access management solutions Exposure to Operational Resilience frameworks. Experience working in enterprise-scale digital transformation programs. Knowledge of Agile/Scrum methodologies and ITIL practices. # Preferred Certifications ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) CIS – Risk & Compliance (CIS-RC) Additional ServiceNow implementation or architect certifications preferred