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About the role
As an experienced ServiceNow Product Manager / Business Analyst, your role will involve closely collaborating with business stakeholders, architects, developers, QA teams, and leadership to deliver high-quality ServiceNow solutions aligned with organizational goals. Key Responsibilities: - Act as a Product Manager / Business Analyst for ServiceNow platform initiatives. - Gather, analyze, and document business requirements, user stories, and functional specifications. - Work closely with stakeholders to define product vision, roadmap, and priorities. - Lead requirement workshops, solution discussions, and backlog grooming sessions. - Drive ServiceNow Implementation And Enhancement Projects Across ITSM and ITAM domains. - Collaborate with technical teams to design scalable and efficient solutions. - Ensure Alignment Between Business Requirements And ServiceNow Capabilities. - Support sprint planning, UAT coordination, and release management activities. - Track KPIs, process improvements, and platform adoption metrics. - Coordinate with cross-functional teams for integrations and enterprise workflows. - Drive continuous improvement initiatives and best practices on the ServiceNow platform. Required Skills: - 612 years of experience in ServiceNow Product Management / Business Analysis roles. - Strong Expertise In ITSM and ITAM. - Experience in requirement gathering, user story creation, and process mapping. - Strong understanding of Agile/Scrum methodologies. - Experience Working With ServiceNow Platform Capabilities And Workflows. - Excellent stakeholder management and communication skills. - Ability to bridge business and technical teams effectively. - Knowledge of SDLC and enterprise application delivery lifecycle. Preferred Skills: - ServiceNow CSA certification preferred. - CIS certifications in ITSM / ITAM are a plus. - Experience with ServiceNow reporting and dashboards. - Exposure to integration projects and API-based solutions. - Knowledge of ITIL processes and enterprise service management. Educational Qualification: - Bachelors degree in Engineering, Computer Science, Information Technology, or related field. - MBA or equivalent business qualification is a plus. Soft Skills: - Strong analytical and problem-solving skills. - Excellent presentation and documentation capabilities. - Strong client-facing and stakeholder management experience. - Leadership mindset with ability to drive discussions and decisions. - Ability to work in fast-paced Agile environments. As an experienced ServiceNow Product Manager / Business Analyst, your role will involve closely collaborating with business stakeholders, architects, developers, QA teams, and leadership to deliver high-quality ServiceNow solutions aligned with organizational goals. Key Responsibilities: - Act as a Product Manager / Business Analyst for ServiceNow platform initiatives. - Gather, analyze, and document business requirements, user stories, and functional specifications. - Work closely with stakeholders to define product vision, roadmap, and priorities. - Lead requirement workshops, solution discussions, and backlog grooming sessions. - Drive ServiceNow Implementation And Enhancement Projects Across ITSM and ITAM domains. - Collaborate with technical teams to design scalable and efficient solutions. - Ensure Alignment Between Business Requirements And ServiceNow Capabilities. - Support sprint planning, UAT coordination, and release management activities. - Track KPIs, process improvements, and platform adoption metrics. - Coordinate with cross-functional teams for integrations and enterprise workflows. - Drive continuous improvement initiatives and best practices on the ServiceNow platform. Required Skills: - 612 years of experience in ServiceNow Product Management / Business Analysis roles. - Strong Expertise In ITSM and ITAM. - Experience in requirement gathering, user story creation, and process mapping. - Strong understanding of Agile/Scrum methodologies. - Experience Working With ServiceNow Platform Capabilities And Workflows. - Excellent stakeholder management and communication skills. - Ability to bridge business and technical teams effectively. - Knowledge of SDLC and enterprise application delivery lifecycle. Preferred Skills: - ServiceNow CSA certification preferred. - CIS certifications in ITSM / ITAM are a plus. - Experience with ServiceNow reporting and dashboards. - Exposure to integration projects and API-based solutions. - Knowledge of ITIL processes and enterprise service management. Educational Qualification: - Bachelors degree in Engineering, Computer Science, Information Technology, or related field. - MBA or equivalent business qualification is a plus. Soft Skills: - Strong analytical and problem-solving skills. - Excellent presentation and documentation capabilities. - Strong client-facing and stakeholder management experience. - Leadership mindset with ability to drive discussions and decisions. - Ability to work
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