ServiceNow CMDB Architect

Job Description Exp - 8 - 10 years Location - Pune Job Title - ServiceNow CMDB Architect We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment. This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management. Key Responsibilities Define the enterprise CMDB and CSDM architecture, including: Service models (business, application, technical services) CI class hierarchy, relationships, and lifecycle states Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate) Define service modelling standards for Tier-1 / critical banking services Architect Discovery and Service Mapping strategy for accurate dependency mapping Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers) Establish CMDB governance, including: Data quality standards Reconciliation and source-of-truth rules Certification and audit controls Provide architectural oversight for CMDB usage across: Incident, Change, Problem ITOM, AIOps, and service impact analysis Produce architecture artefacts, standards, and design documentation Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk Required Skills & Experience 7+ years of ServiceNow platform experience Deep expertise in: CMDB architecture CSDM implementation Service modelling in large enterprises Strong hands-on knowledge of: Discovery Service Mapping IntegrationHub / APIs Proven experience delivering CMDB in banking or regulated environments Strong understanding of: CI lifecycle management Operational resilience Audit and control requirements ServiceNow certifications strongly preferred: CSA CIS – Discovery / Service Mapping CSDM Architect / Practitioner Deliverables & Success Measures Enterprise CMDB architecture aligned to CSDM Standardised service models adopted across Tier-1 services 95% CMDB data quality (completeness and accuracy) Tier-1 services fully mapped with validated dependencies CMDB embedded into incident, change, and resilience processes Audit-ready CMDB with defined ownership and certification Business Outcome This role will establish a single, trusted CMDB foundation enabling: Faster and more accurate incident impact analysis Improved change risk management Operational resilience for critical services AI-ready service management and AIOps enablement