IT Support Administrator

Responsibilities: Supports and maintains effective relationships with internal users May conduct training programs designed to educate users about basic and specialized applications. Personal (desktop or laptop) computers master images creation and automation Assists in determining suitable software to meet user requirements Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel Mobile devices management Inventory management Continuously improvement on each jobs IT new technology survey and recommendation Requirements: Education: Bachelor and above degree in related fields. At least five-year experience in user support At least five-year experience in MS Windows support and management Has mobile devices management experience Has Outlook support/management experience Has MS SCCM experience Strong self-learning, self-motivated and problem solving skills Strong communication, organization and interpersonal skills MCSE is a plus