Business Analyst, Manager

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Business Analyst As a Business Analyst, your typical week might include the following Manage health & wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of as-is vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. Develop in-depth understanding of business processes, articulate use-cases, user stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key Functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with business process objectives. Partner functional process owners to support capability vision, strategy & roadmap. Understand business objectives, processes, products and platform capabilities to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies. b) Check if the current process complies with relevant regulations and industry standards including legal/compliance/data privacy requirements. c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes. d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectations based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap and drive day-to-day prioritization of work on capabilities while collaborating closely with functional users. Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparing & reviewing test plans, test cases and user acceptance testing. Additional Responsibilities Support end-to-end product setup, product configuration and implementation across core Policy Administration Systems (PAS), insurance platforms and digital channels. Translate approved product requirements into configurable product rules, benefit structures, workflows, rating parameters and PAS setup requirements. Collaborate with Product, Underwriting, Operations and Technology teams to configure and validate product features, eligibility criteria, benefits and customer journeys. Work closely with Technology and vendor teams to configure, validate and operationalize product setup in core PAS modules, including plan codes, benefits, eligibility rules, underwriting conditions, premium/rating logic and policy lifecycle controls. Perform impact assessment and support SIT/UAT for product launches, enhancements and regulatory changes. Ensure alignment between business requirements, configured solutions and testing outcomes. You could be the right candidate if you Have 7-9 years of total experience with any of these sectors: health insurance, wellness, payments, financial services, e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years experience in health insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. Additional Preferred Experience Have hands-on exp At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are look