DEX Nexthink Engineer | PGIM Ireland

Location: Hybrid - Letterkenny 2 Days p/week Come join us in our state of the art office in Letterkenny as we are expanding. We are hiring a Nexthink DEX Engineer to join Prudentials Global End User Experience team. This is a highly technical engineering role focused on designing, building, and operationalizing new digital experience remediation solutions from scratch. This engineer will serve as the technical backbone of the Digital Experience (DEX) program, converting insights into automated remediations that eliminate friction and improve the digital experience for the workforce. This role goes beyond analytics - centring on engineering, automation, root cause analysis, and continuous endpoint improvement. What you Can Expect Solve new IT challenges via root cause analysis and create PowerShell scripts and other solutions in Nexthink to remediate end user computing challenges that don’t have templated solutions. Collaborate with the L2/L3 service desk teams to learn about any new technical solutions they’ve built to see if we can re-imagine them as proactive or preventative solutions in Nexthink. Leverage actionable insights and intelligence to understand causes of digital friction. Act on insights in the form of automated self-healing and API‑based integrations, working with engineering teams to expand platform value. Analyze insights to understand digital friction drivers and engineer targeted solutions. Participate in major incident management processes to investigate, diagnose, and remediate technology outages. Integrate Nexthink into various IT processes (e.g., ITSM, SecOps, DevOps, IT operations management, IT asset management, etc.) to improve quality and stability of technology and services. Measure and set business outcomes, KPIs, experience-level agreements (XLAs) and objectives and key results (OKRs). Use Nexthink to promote workforce digital dexterity, like the elimination of administrative overhead with automation. Stay up to date on Nexthink engineering and platform best practices. What you Will Do Engineer and deliver Nexthink-powered remediation for end user computing issues. Operationalize use cases, converting insights into automated or guided actions. Own creation of self-healing, automated flows, and large-scale remediations. Perform deep root cause analysis and develop custom scripts and configurations. Integrate Nexthink into broader IT operational processes and automation layers. Monitor experience performance, adoption, and improvement trends. Actively participate in incident and major incident response. Define, track, and communicate measurable business outcomes. What you Will Bring 2+ years in a technical role focused on solutioning in Nexthink or with an equivalent automation platform / digital experience management tool. 3+ years supporting enterprise IT environments (EUC, endpoint engineering, service desk, etc.). Strong EUC engineering and/or L3 troubleshooting background. Experience designing and building technical solutions from scratch in Nexthink. Strong scripting experience in PowerShell, Bash, and/or Python. Excellent analytical and problem-solving skills; ability to identify patterns, causes, and optimal Nexthink solutions and remediations. Strong technical acumen and consultative mindset. Experience in global organizations (preferred). Continuous learner with a strong commitment to skills growth, digital experience maturity, and Nexthink platform expertise. Ability to facilitate problem-solving sessions and technical design reviews. What We Offer You Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses. Annual Leave of 23 days at full pay. Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme. Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free. Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary. Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education. PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveller community. PGIM Ireland's aim is to hire the best people for the open roles, and all appointments will be made on merit. Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland. PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority. - PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit. Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland. PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.