Senior Workflow Automation Developer

As a Workflow Automation Developer in the Digital & Innovation department, your role involves implementing, integrating, and optimizing AI-powered solutions for customers. By driving automation initiatives, you will enhance business processes and customer experiences. You will collaborate closely with customers, Product, Engineering, and other stakeholders to design automation solutions and deploy Conversational AI and workflow automation platforms successfully. Key Responsibilities: - Serve as the primary technical point of contact for customer implementations and integrations. - Gather, analyze, and document customer requirements to create scalable technical solutions. - Design, develop, and deploy workflow automation and Robotic Process Automation (RPA) solutions. - Lead end-to-end integration projects, including design, development, testing, deployment, and post-implementation support. - Configure and manage integrations using REST APIs, Web Services, OAuth, SAML, and other integration technologies. - Troubleshoot and resolve technical, integration, and automation-related issues. - Conduct system health checks and recommend improvements for performance and reliability. - Collaborate with Product, Engineering, and Customer Success teams to ensure exceptional customer experiences. - Educate customers on product capabilities, best practices, and new feature releases. - Stay updated with emerging technologies, AI trends, and automation best practices. - Mentor junior team members and contribute to knowledge-sharing initiatives. Qualifications Required: - 2+ years of hands-on experience in software implementation, technical consulting, integration, automation, or customer-facing technical roles. - Strong understanding of API integrations, web services, and authentication technologies. - Proficiency in at least one programming/scripting language: Python, JavaScript, Java. - Familiarity with AI/ML concepts and automation technologies. - Excellent analytical, troubleshooting, and problem-solving skills. - Outstanding verbal and written communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Bachelors degree in Computer Science, Engineering, Information Technology, or a related field. Please note that the job posting is subject to change, and applicants are advised to verify the latest information on the company website before applying. As a Workflow Automation Developer in the Digital & Innovation department, your role involves implementing, integrating, and optimizing AI-powered solutions for customers. By driving automation initiatives, you will enhance business processes and customer experiences. You will collaborate closely with customers, Product, Engineering, and other stakeholders to design automation solutions and deploy Conversational AI and workflow automation platforms successfully. Key Responsibilities: - Serve as the primary technical point of contact for customer implementations and integrations. - Gather, analyze, and document customer requirements to create scalable technical solutions. - Design, develop, and deploy workflow automation and Robotic Process Automation (RPA) solutions. - Lead end-to-end integration projects, including design, development, testing, deployment, and post-implementation support. - Configure and manage integrations using REST APIs, Web Services, OAuth, SAML, and other integration technologies. - Troubleshoot and resolve technical, integration, and automation-related issues. - Conduct system health checks and recommend improvements for performance and reliability. - Collaborate with Product, Engineering, and Customer Success teams to ensure exceptional customer experiences. - Educate customers on product capabilities, best practices, and new feature releases. - Stay updated with emerging technologies, AI trends, and automation best practices. - Mentor junior team members and contribute to knowledge-sharing initiatives. Qualifications Required: - 2+ years of hands-on experience in software implementation, technical consulting, integration, automation, or customer-facing technical roles. - Strong understanding of API integrations, web services, and authentication technologies. - Proficiency in at least one programming/scripting language: Python, JavaScript, Java. - Familiarity with AI/ML concepts and automation technologies. - Excellent analytical, troubleshooting, and problem-solving skills. - Outstanding verbal and written communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Bachelors degree in Computer Science, Engineering, Information Technology, or a related field. Please note that the job posting is subject to change, and applicants are advised to verify the latest information on the company website before applying.